Shipping policy

SHIPPING RATES

We ship internationally via Canada Post and USPS and charge the actual cost of shipping.  

CANADA AND UNITED STATES

Shipping for Canada and the US is calculated by Canada Post and USPS. The calculated rates are quite accurate, but discrepancies can occur. If you notice a significantly higher amount that you would expect, please contact us.

If the shipping amount invoiced in the checkout process is higher than the actual cost charged by Canada Post or USPS (plus the taxes and any location surcharges they charge), a refund will be issued promptly for the difference.

Should the shipping amount calculated is underestimated by the system, we will be in touch with you BEFORE we ship to make sure that the additional cost is acceptable to you. 

CUSTOMS, DUTY AND TAXES

You are responsible for the payment of all applicable customs, duty and taxes.

INCREASE IN SHIPPING RATES

Note that we charge the actual amounts charged to us by Canada Post and USPS. Increases in rates are out of our control and this may occur without prior notice.

SHIPPING TIMELINES

We do our best to get all orders shipped out within 48 hours on business days, Monday through Friday.  Orders placed on weekends or holidays may require additional time depending on the volume of orders received.  Once a package has been handed over to the carrier, delays are no longer within our control. Weather along the way to you may also affect delivery times. If you encounter abnormal delays, please contact us so we can look into the problem for you.

Note that delays during holidays are a fact of life. Often the tracking is not updated until after the order is delivered to you. This also is out of our control.